Refund policy

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

1. No Return Without Video Proof

To ensure transparency and prevent fraud, no product will be accepted for return without a proper unboxing video.

• The video must be recorded from the start, clearly showing:

  • The sealed parcel before opening

  • The shipping label

  • The full unboxing process without pause or cuts

  • The condition of the product inside

Without a clear and continuous unboxing video, we will not process any return or refund request.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery

• Provide the unboxing video as proof

• Share clear pictures of the issue

After verification, we will offer:

• A replacement (if available), or

• A refund (if replacement is not possible)

3. Change of Mind

We do not accept returns or refunds for:

• Change of mind

• Wrong size selection

• Incorrect order placed by customer

Please review your order carefully before confirming purchase.

4. Refund Processing

If your refund is approved:

• It will be processed within 5–7 business days

• Refund will be sent through the original payment method