Shipping policy

Thank you for shopping with us. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.

  • Orders are not processed on weekends or public holidays.

  • You will receive a confirmation message once your order is dispatched.

2. Shipping Time

  • Estimated delivery time is 3–7 business days (may vary by location).

  • Delivery times may be delayed due to courier issues, weather, or public holidays.

  • We are not responsible for delays caused by the shipping company.

3. Shipping Charges

  • Shipping charges (if any) will be shown at checkout.

  • Free shipping may be offered on selected products or promotions.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared (if available).

  • Customers are responsible for providing correct shipping information.

5. Incorrect Address

  • If you provide an incorrect or incomplete address, we are not responsible for failed delivery.

  • Additional shipping charges may apply for re-delivery.

6. Damaged Parcel

  • If your parcel appears damaged, please record a full unboxing video while opening.

  • Any claims for damaged or missing items must follow our Return & Refund Policy.

7. Lost or Delayed Shipments

  • If your parcel is significantly delayed, please contact us.

  • We will coordinate with the courier company to resolve the issue.